Secure On-Line Ordering

Click here to purchase items over the Internet using our secure online ordering system. 

Auterra provides safe online Internet transactions. Auterra uses Yahoo! to host our web site. Yahoo! uses industry-standard SSL encryption to scramble credit card information when a shopper enters a credit card number in the web browser and sends it over the Internet. 

Phone Orders

Call 760-739-8506 x103 to purchase items over the phone. 

Payment Methods

Auterra accepts Visa, MasterCard and PayPal for online payment. 

If you are paying with PayPal, a credit card number and expiration date is not required. After the order is placed, a confirmation email will be sent to your email address with PayPal payment instructions.

International Orders

Auterra accepts online orders from the following countries:

Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hungary; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.).

All other worldwide international orders can be paid with PayPal, bank-to-bank wire transfer, or Western Union. Contact us at support@auterraweb.com with the items you want to purchase and your mailing address. We will respond with a total price in US dollars, including shipping, and payment instructions.

European customers can also purchase Auterra products from Telematica.

Sales Tax

7.75% sales tax is added to California orders. No sales tax is charged to orders shipped outside California. 

Shipping

Auterra ships UPS inside the United States. 

International orders are shipped using the United States Postal Service (USPS) using Express Mail International. For International shipments, we do not pay customs, duties, or brokerage fees, if any, that your country charges.

Freight and/or shipping and handling both ways are non refundable. 

Warranty

Auterra warranties the OBD II scan tool for 1 year. Damage caused by misuse or modification is not covered. See the warranty documentation included with your product for detailed information. 

Auterra is not responsible for damage to vehicle caused by misuse or otherwise. Auterra's sole liability is limited to the repair or replacement of the scan tool while under warranty.

Returns

Auterra offers a 30-day unconditional money back guarantee on most products. If for any reason you are not satisfied with our product, you can return it to Auterra for a full refund less shipping charges. The 30-day money back guarantee only applies to products purchased directly from Auterra. Software-only products do not qualify for the money back guarantee.

The complete product must be undamaged and contain all original packing, supplied materials, and the original receipt or packing slip. No refunds after 30-days. The product must arrive at Auterra within 30-days of the purchase date. Email Auterra for a Return Material Authorization number (RMA) before returning. Returns received without an RMA number will be refused.

E-mail Auterra for an RMA number at: support@auterraweb.com. Once you have an RMA number, ship the product back to:

Support

Technical support is offered on our products via email or phone. Technical support usually responds to e-mail within 24-hours. Please note technical support cannot assist you in diagnosing and repairing your vehicle. Support is limited to operation of the Auterra products only.

When contacting technical support please provide the following information:

• Auterra product used (e.g. DashDyno SPD)
• Year of Vehicle (e.g. 1997)
• Make (e.g. Chevrolet)
• Model (e.g. K1500 Pickup Extended Cab)
• Problem encountered, be specific as possible. 
• Version of software (located on the About menu)
• Version of the hardware (located on the About Hardware menu)

E-mail technical support at: support@auterraweb.com. Phone technical support at 760-739-8506 x103. 

Feedback

Please contact us if you have any questions or suggestions at support@auterraweb.com. We value your feedback and would like to hear your comments. 

Dealer Inquires

Contact support@auterraweb.com for volume discount pricing and more information regarding becoming a reseller of Auterra products. 

Terms of Use

The Software that Auterra, LLC provides to you are subject to the following Terms of Use ("TOU"). Auterra, LLC reserves the right to update the TOU at any time without notice to you.

This TOU applies to freeware and/or evaluation software made available on our website.

The Software is provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the Software is with you. Should the Software prove defective, you assume the cost of all necessary servicing, repair or correction.

The Software contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You will not modify or sell works based on the Software.

The Software is for your personal use. We grant you a personal, non-transferable, and non-exclusive license to use the demonstration software object code version of the Software on a single Windows PC or Palm handheld computer; provided that you do not (and do not allow any third party to) copy, modify, reverse engineer, create derivative works from, assign or otherwise transfer any right in the Software; and you will not modify the Software by any means.